Quality Improvement at Apollo Hospitals Hyderabad
“PATIENT SAFETY: Every Patient, First time, Every Time”
The purpose of our hospital is to provide quality health care which recognizes the inherent human worth and dignity of all persons, and to make our programs and services available to all without restriction; to create a healing environment where physicians, allied .
Health professionals and staff work together to provide personalized care; to be a leader in advocating high quality health care programs and developing resources to satisfy the primary health care needs of the citizens of our service area; and to operate in an ethically and fiscally responsible manner without compromising the patient and patient care needs.
Consistent with this, we provide care that is:
Safe – avoiding injuries to patients from the care that is intended to help them
Effective – providing services based on scientific knowledge to those who would
benefit, and refraining from providing services to those not likely to benefit
Patient centered – providing care that is respectful of, and responsive to,
individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions
Timely – reducing waits and potentially harmful delays
Efficient – avoiding waste, including waste of equipment, supplies, ideas and
energy
Equitable – providing care that does not vary in quality because of personal
characteristics such as gender, ethnicity, geographic location, and socioeconomic status.
We do this by adhering to the five core values of the hospital:
ACCESS
Provide Members with a choice of physicians and other professionals who meet the highest standard of professional training and experience.
ACCOUNTABILITY
Hold the hospital and all health professionals accountable for the quality of service provided and the satisfaction of employees and patients.
COMPASSION
Assure that all employees and other constituents are treated with dignity and respect.
EXCELLENCE
Improve both clinical and administrative service delivery through a systematic process of quality improvement.
PREVENTION
Personify the belief that keeping Members healthy is as important as caring for
them if they become ill.
To achieve this, all employees of our hospital participate in ongoing and systematic quality improvement efforts. Our quality improvement efforts focus on direct patient care delivery processes and support processes that promote optimal patient outcomes and effective business practices.
This is accomplished through peer review, clinical outcomes review, performance appraisals, and other appropriate quality improvement techniques.
Our Quality Improvement Plan demonstrates our hospital’s commitment to improve the quality of care we deliver. The QI Plan outlines the goals and strategies for ensuring patient safety, delivering optimal care, and achieving high patient satisfaction.
The Quality Improvement Plan established here is utilized by all services and Departments through out the facility. Apollo Hospitals Hyderabad uses the Plan–Do–Check–Act model and CQI for improving Quality.
As patient care is a coordinated and collaborative effort, the approach to improving performance involves multiple departments and disciplines in establishing the plans, processes, and mechanisms that comprise performance improvement activities.
This program, established with the support and approval from the Staff, has the responsibility for monitoring every aspect of patient care, relating to the treatment of diseases, in order to identify and resolve any breakdowns that may result in suboptimal patient care and safety, while striving to continuously improve and facilitate positive patient outcomes |
